Frequently Asked Questions

1. How long will water damage drying process take?

Each situation is different, however, most properties will take approximately 3-5 days to dry completely. A number of things determine drying time including location, duration, and the source of water. Other factors include the type of building materials, weather conditions, and how quickly emergency services begin. We determine when the drying stage is complete through consistent monitoring and evaluation of the water damage restoration process.

2. Do you bill my insurance company?

Yes. As a courtesy to our customers, we submit all of your water damage restoration paperwork to your insurance company. Be prepared to supply any supporting materials for the claim. Some of these documents include claim number, policy number, and insurance company information. In the case that your claim isn’t covered by your insurance provider you will be responsible for all payments.

3. When do I need to pay?

Payment is collected once service is rendered. It is your responsibility to pay the deductible on the day of service, unless specified otherwise by your claims representative. In the case of self pay, we will need to collect full payment on the day of service. We offer same as cash 6-12 months for qualified buyers.

4. Do I need to move out?

If you file an insurance claim, you may receive guidance from your insurance representative. We do not require that residents move out during the drying process of water damage restoration, however, there are several things to consider when deciding where to reside. Safety is paramount. Our equipment is as childproof as possible, but we request your supervision in making sure no children play with the equipment. Air movers and dehumidifiers will create some noise and make your property drafty for a few days. If you feel that this is too much of an inconvenience to you, consider finding an alternate place to stay.

5. Can I turn the equipment off?

No. Turning the equipment off not only slows the drying process down, but your insurance provider will not pay for extra days of drying due to the equipment being powered off.

Water Damage Restoration